Refund Policy

Return & Refund Policy

Last Updated: December 31, 2025

This Return & Refund Policy (“Policy”) applies to all purchases made through the East Coast Signatures website (“Site”) and any related services (collectively, the “Services”). By placing an order with East Coast Signatures (“ECS,” “we,” “us,” or “our”), you agree to this Policy in addition to our Terms of Service and Privacy Policy, which are incorporated by reference.

1. General Policy & Final Sale Items

Due to the custom, time-sensitive, and collectible nature of autograph signings and memorabilia, most ECS sales are final.

ECS reserves the right to refuse service, cancel orders, or issue refunds or store credit at its sole discretion and in accordance with this Policy.

2. Signing Schedules, Delays & Force Majeure

All autograph signings are subject to the signer’s availability and schedule.

If a signing is delayed or postponed due to professional obligations, illness, travel issues, or force majeure events, ECS will make reasonable efforts to reschedule. Orders and send-in items will be held until the rescheduled date.

Delays or rescheduling do not qualify for refunds.

3. Signing Cancellation Without Reschedule

If a signing is permanently canceled and cannot be rescheduled, ECS will issue a refund of the autograph signing fee.

For send-in orders, the following will be deducted from the refund:

Return shipping costs
Non-refundable payment processing fees

4. Pre-Order Autographs (Final Sale)

All pre-order autograph items are final sale and non-returnable.

ECS will make best efforts to accommodate requests for:

Signature placement
Pen or ink color
Inscriptions, character names, or quotes

However, ECS is not responsible for:

Misspellings
Smudges, streaks, skips, or fading
Pen or marker type used
Signature size or placement
Cosmetic or subjective imperfections

These inherent risks do not qualify for refunds or exchanges.

5. Send-In Autograph Items – Assumption of Risk

By submitting a personal item for signing, you acknowledge and accept all risks associated with:

Handling during signing
Transportation to and from ECS
Actions of the signer

Signing fees for send-in items are non-refundable once the signing occurs.

If a signing is canceled and cannot be rescheduled, the signing fee will be refunded minus return shipping and processing fees.

6. In-Stock Merchandise Returns

In-stock, non-customized merchandise may be returned within fourteen (14) calendar days of delivery, as determined by carrier tracking.

Returned items must:

Be unused and in original condition
Include all original packaging
Be approved in advance by ECS

Shipping costs are non-refundable. Return shipping is the responsibility of the customer.

7. Personalized, Custom & Wholesale Orders

The following items are non-returnable and non-refundable:

Personalized autographs made out to a specific name
Items with custom inscriptions, quotes, or character names
Wholesale orders

8. Refused or Objectionable Requests

ECS reserves the right to cancel or refuse any order containing content deemed offensive, inappropriate, or objectionable by ECS or the signer.

If canceled prior to signing:

The autograph fee will be refunded
Shipping fees are non-refundable

9. Refund Method & Store Credit

Refunds may be issued:

To the original payment method, when available
As store credit
By company check (for older transactions or restricted payment methods)

International customers may receive store credit when issuing a refund check is not feasible.

10. Chargebacks & Payment Disputes

Initiating an unauthorized chargeback may result in:

Order cancellation
Suspension of future services
Recovery of chargeback-related fees

Customers agree to contact ECS directly to resolve disputes before initiating a chargeback.

11. Return Authorization Required

All returns require prior written authorization from ECS. Items returned without authorization may be refused or returned at the customer’s expense.

To request authorization, please contact via the contact form.

12. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of the State of New Jersey, without regard to conflict-of-law principles.

13. Policy Updates

ECS reserves the right to update or modify this Return & Refund Policy at any time. Changes take effect immediately upon posting to the Site. Continued use of the Services constitutes acceptance of the updated Policy.