Privacy Policy

Privacy Policy

Last Updated: December 31, 2025

East Coast Signatures (“ECS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or use our services.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information you voluntarily provide to us and information automatically collected through your use of our website.

A. Information You Provide Directly

This may include:

Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by third-party processors)
Order details, preferences, and add-ons
Communication records (emails, messages, customer support inquiries)

B. Information Collected Automatically

When you visit our site, we may automatically collect:

IP address
Browser type and device information
Operating system
Pages viewed, referring URLs, and time spent on the site
Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

Process and fulfill orders and autograph submissions
Provide customer service and respond to inquiries
Communicate order updates, signing status, and shipping notifications
Prevent fraud and unauthorized transactions
Improve our website, services, and customer experience
Comply with legal and regulatory obligations

We do not sell or rent your personal information.

3. Shopify Platform & Third-Party Processing

Our website is hosted on the Shopify e-commerce platform. Shopify provides us with the online platform that allows us to sell products and services to you.

Your data may be stored through Shopify’s data storage, databases, and applications. Shopify stores your data on secure servers behind firewalls.

Payment Processing

Payments are processed through Shopify Payments and/or other third-party payment gateways. Payment processors adhere to the Payment Card Industry Data Security Standard (PCI-DSS) requirements.

ECS does not store or have access to your full credit card numbers.

4. Third-Party Service Providers

We may share your information with trusted third parties only as necessary to operate our business, including:

Payment processors
Shipping carriers
Email and customer support platforms
Fraud prevention and analytics services

These third parties are permitted to use your information only to perform services on our behalf.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable core site functionality
Remember preferences and cart contents
Analyze site traffic and usage
Improve performance and user experience

You may disable cookies through your browser settings, but doing so may limit site functionality.

6. Marketing Communications

We may send promotional or informational emails related to ECS signings, products, or updates if you opt in.

You may unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill orders and services
Comply with legal, accounting, and tax obligations
Resolve disputes and enforce agreements

When no longer required, information is securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. International Users

If you access our website from outside the United States, your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate.

By using our site, you consent to such transfers.

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

Access personal information we hold about you
Request correction or deletion of your information
Opt out of marketing communications

Requests may be submitted using the contact information below. We may need to verify your identity before fulfilling requests.

12. Links to Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting to our website. Continued use of our services constitutes acceptance of the revised policy.

14. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us.